SHIPPING & returns

 

SHIPPING

Each item description will specify the approximate shipping time frame. All products are made to order and will therefore have varying delivery times - updates will be sent via email for such products.

. Shipping services and costs are outlined below:

  • Standard UK Delivery is usually 4-8 weeks from purchase date and will usually require a signature upon receipt (4.50)

  • International Worldwide Delivery is currently unavailable.

EXCHANGES & REFUNDS

  • As most items are made to order only, most products are inelegible for refunds or exchanges

  • You must notify us via email within 14 days of purchase if you wish to seek exchange elegiblity.

  • To initiate an exchange email returns@semplelondon.com detailing your name, order number, the garment you wish to exchange and your desired garment size and style.

  • You will receive a response explaining your options, stock availability and the full exchange procedure.

  • Please note when requesting an exchange that your desired item may not be guaranteed as all items are produced in small quantities and often made to order only. If your exchange choice is unavailable you will be issued a Semple Gift Card which will expire after 24 months.

  • Before initiating an exchange, please ensure that the garment is in an unworn/ re-saleable condition with ALL tags intact. All products are to be void of marks or discrepancies including but not limited to: Makeup, fake tan, paint, pen, juice, food etc.

  • Please ensure your return contains the necessary product in original packaging, a completed exchange form (sent to you via email) and a kiss goodbye.

  • Items that do not fall into the above category will be refused and could be found on your doorstep within 5-7 working days.

FAULTY ITEMS

Due to the nature of individual computer devices/screens, colours of products may appear a slightly different shade to what they actually are.

  • All items are thoroughly inspected and carefully packaged to insure all products remain of a high quality upon arrival.

  • In the unlikely scenario that your product has a fault, email us within 21 calendar days at returns@semplelondon.com detailing your name, order number, the product you wish to exchange and your desired product size and style.

  • You will receive a response explaining your options, stock availability and the full exchange/refund procedure.

    PLEASE SEE EXCHANGES & REFUNDS SECTION ABOVE FOR MORE INFORMATION ON HOW TO RETURN FAULTY ITEMS.